Please read these Terms and Conditions carefully before using our website and services.

1. Acceptance of Terms 

By accessing and using this website, placing an order, or making a purchase, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our website or services. 

These Terms and Conditions apply to all visitors, users, and customers of our website. We reserve the right to update these terms at any time, and your continued use of our website following any changes constitutes your acceptance of the revised terms. 

 

2. Products and Availability 

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice. All products are subject to availability. 

We take reasonable steps to ensure product descriptions and images are accurate; however, we do not warrant that descriptions are error-free, complete, or current. If a product you receive differs materially from its description, please contact us for a resolution. 

 

3. Pricing and Payment 

All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable, unless otherwise stated. 

We reserve the right to change prices at any time. The price applicable to your order is the price displayed at the time you place your order. We accept the following payment methods: 

  • Credit and debit cards (Visa, Mastercard) 
  • Other payment methods as displayed at checkout 

 

Payment is processed securely at the time of purchase. We do not store your full payment card details on our systems. 

 

4. Orders and Contract Formation 

When you place an order, you are making an offer to purchase the product(s) at the listed price. A binding contract is formed only when we send you an order confirmation by email. 

We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases where: 

  • A product is out of stock or discontinued 
  • There is an error in the product listing or pricing 
  • We reasonably suspect fraudulent activity 
  • You have previously breached these Terms and Conditions 

 

If we cancel your order after payment has been taken, we will provide a full refund within a reasonable timeframe. 

 

5. Shipping and Delivery 

We ship to addresses within Australia and, where indicated, internationally. Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by third-party carriers, customs processing, or circumstances outside our control. 

Risk of loss and title for products pass to you upon delivery to the shipping carrier. Please ensure your delivery address is accurate at checkout  we are not liable for non-delivery resulting from incorrect address information. 

 

6. Returns, Refunds, and Consumer Guarantees 

6.1 Australian Consumer Law 

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. 

 

6.2 Change of Mind Returns 

We do not accept change-of-mind returns.  

 

6.3 Faulty or Damaged Items 

If your item arrives damaged or is faulty, please contact us within 14 days of delivery. We will arrange a replacement, repair, or refund in accordance with your rights under the ACL. 

 

7. Privacy 

We are committed to protecting your privacy. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions and is available on our website. 

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and providing your personal information, you consent to our collection and use of that information as described in our Privacy Policy. 

 

8. Intellectual Property 

All content on this website — including text, images, logos, graphics, and product descriptions — is owned by or licensed to us and is protected by Australian and international intellectual property laws. 

You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our prior written consent. Personal, non-commercial use is permitted provided you do not remove any copyright or proprietary notices. 

9. Governing Law and Jurisdiction 

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Australia, unless otherwise required by applicable consumer protection law. 

 

10. Changes to These Terms 

We reserve the right to amend these Terms and Conditions at any time. The updated version will be posted on our website with a revised ‘Last updated’ date. We encourage you to review these terms periodically. Your continued use of the website after any changes constitutes your acceptance of the new terms. 

 

11. Contact Us 

If you have any questions, concerns, or complaints about these Terms and Conditions or our products and services, please contact us: